First 100 days as a CX leader
Walk into your first
leadership review with
the full picture.
New role. New leadership to convince. 100 days to prove you understand what's really going on.
Senti360 gives you four lenses — customer, employee, competitive, leadership — collapsed into one clear brief. Delivered in under 10 days. Without IT involvement.
The Challenge
100 days.
Three audiences.
One credible CX story.
Prove it to leadership
They appointed you to fix CX. In 100 days they expect a direction — backed by evidence, not opinions. "We think" won't survive the first board meeting.
Prove it to customers
Their patience is already spent. You need to know exactly where you're losing them — and where one focused move would actually change how they feel.
Prove it to your colleagues
Sales, Ops, Product — they've all seen CX initiatives come and go. You get one shot to land with a story credible enough that they want in.
The Solution
Senti 360
Four lenses, one INCREDIBLE story.
A CX onboarding toolkit built for your first 100 days. No integration required.
CX Pulse Check
A 3-hour workshop with your leadership team. Assesses 36 CX capabilities across 6 pillars and turns them into prioritised actions — benchmarked against where you actually stand.
CX Employee Pulse
Anonymous survey across departments. Shows where the CX vision is genuinely lived vs. where leadership only thinks it is — and exactly where the gap sits.
JourneyLens
Maps your customer journey from existing reviews, NPS and public feedback. Identifies opportunities and threats with economic impact — yours and your competitors', in hours.
CheckMyCX
Enter a URL. Senti AI benchmarks your brand vs. competitors across 50+ signals — Ease of Use, Understanding, Emotional Impact, Reputation. Turns "we think we're behind" into "here's exactly where."
What You Walk Away With
Trust earned.
Direction set. Pressure off.
A defensible plan, not a wishlist
A ready-to-present intelligence brief with ranked priorities and the evidence behind each one. Built to survive a board question, not just a team meeting.
Credibility from day one
Walk into your first leadership review with real data — customer sentiment, employee reality, competitive gaps. Not assumptions you'll have to defend later.
Leadership alignment that sticks
Buy-in built on shared evidence, not the loudest opinion in the room. When people see the same data, decisions stop being a negotiation.
A clear first move
Know exactly where to focus before week 10 — and why it matters more than everything else on the list. So you start with momentum, not meetings about meetings.
Free Resource
The First 100 Days
Reality Check.
A self-assessment checklist for new CX leaders. Stress-test your first 100 days plan against the questions your board, your customers and your colleagues will actually ask. No email required.
Download the PDFHow It Works
From kickoff to
full picture in 10 days.
Kickoff
30-minute call. We align on your context, priorities and the stakeholders we'll involve.
Signals in parallel
A workshop with your leadership team, an anonymous survey across the org, and AI analysis of your customers and competitors — running at the same time.
Synthesis
Four streams collapse into one picture. Gaps, opportunities and risks ranked by economic impact — not gut feel.
Your Intelligence Brief
Evidence across every dimension, prioritised actions, ready for your first leadership review.
Our Story
We built the tool
we wished we had.
We've stepped into new CX leadership roles more than once. The excitement is real. You did your homework, you have energy and ideas, and you genuinely believe you can make things better.
And then, around week six or seven, the same thing hits: a lot of pieces, no picture on the box. Invisible resistance, internal myths, and the familiar "we tried that already" and "great idea, but there's no time."
You can't fix any of that with a better framework or a sharper slide deck. Your reputation is what's at stake.
Between us, 60+ years of leading CX — and most of the mistakes. The leaders who get real traction in those first 100 days aren't the ones with the best frameworks. They're the ones who see the full picture fast and turn it into a story that opens doors. We built Senti360 because we wished we had it.
What CX Leaders Say
What CX leaders
say about us.
I would like to extend my sincere appreciation for the CX Pulse Check session. Your facilitation was insightful, and highly effective in helping the team reflect on our current CX maturity and identify key areas for improvement. The clarity you brought to the process made the session truly impactful.
Often when talking to other CX experts, I get generic advice like 'look into customer journey mapping' or 'check the NPS score,' but without clear next steps. The SentricityCX Pulse Check was different. It gave me practical recommendations on where to focus next and how to drive even more value from our CX program.
The Pulse Check has been instrumental in helping our team sharpen its focus on the areas with the greatest potential for impact. It provided a clear and structured framework for planning and alignment. The SentricityCX team brought deep expertise and insight, instilling confidence in our next steps and enabling us to move forward with clarity and purpose.